Developing, or reviewing, questions for a questionnaire, survey or feedback sheet is hard because you first need to think about what the questionnaire will measuring. People often try to just do this in their heads. After this, you need to identify the specific questions to include in the questionnaire. It is much easier to break this job up into two separate steps. The first step is to draw an Outcomes DoView of what is it that you are trying to measure. The second step is to use the Outcomes DoView to quickly identify the questions you will ask. You do this by simply putting the proposed questions next to the relevant box in the DoView.
Below is just part of an Outcomes DoView for a web-based community networking platform called Community Central. More information on how to build an Outcomes DoView is here.
This page from the Outcomes Central Outcomes DoView shows the steps which lead to Satisfied Community Central users from the point of view of individual users.
The second step is to look at each box in the Outcomes DoView and see if you can identify a question which could provide information on that particular box.
The power of this approach is that you can immediately check that you have covered all of the important boxes in the Outcomes DoView. If you don't use a visual Outcomes DoView, it is very difficult to be certain that you have covered everything that you need to cover in your questionnaire.
The third step, if you wish, is to 'clone' these question and list them on another DoView page. You can then use DoView to further document your questionnaire development.
'Clones', are a real time saver in DoView. If changed on one page within a DoView, they are updated on all the other pages on which they appear.
The DoView approach can also be used for the comprehensive Visual Monitoring and Evaluation Planning process and the Five-Step DoView Visual Planning and Management process. Download the DoView free trial now.
Anyone can use the above material, with acknowledgment, in their own for-profit or not-for-profit consulting work if they, or their clients, are using DoView Software. Anyone can use it to teach anyone else how to use DoView software. If you want to use it for other purposes please contact firstname.lastname@example.org.