There are millions of mental health services around the world. Can we make it easier for those funding, setting up, running, or reviewing such programs to share best practice? Is it possible to represent and quickly communicate the essential ingredients required in any effective Mental Health Service?

The Mental Health Service DoView® Best Practice Template™ has been designed to summarize the key elements needed in such programs within an accessible visual model. It can be used for a range of planning and other purposes which include: contracting for such services; planning them; determining priorities; monitoring service implementation; improving service performance; and identifying out how to measure impact. There is more information available on how the template can be used for these functions.

DoView® Best Practice Templates™ are presented in the form of visual models of the outcomes that a program is trying to achieve and how it is planned to achieve them. The templates are built according to a specific set of rules to ensure that they can be used for a range of program and organizational purposes. They are edited in DoView® software (currently used in over 50 countries).  An overview page of the mental health service template is shown below. It sets out the high-level areas in which the service has to function well. Beneath each of the colored boxes, more detailed drill-down pages elaborate the content of each summary box.  

The DoView® visual best practice model covers areas such as: having a well run service; well trained, supported and effective staff; sufficient and effective partnerships with other services; and appropriate interventions undertaken with the client.


The screenshot below shows just one of the drill-down pages - Appropriate interventions undertaken with client. It sets out all of the things that need to happen for this to occur.

clickable webpage version of the DoView® best practice model is available. Within the webpage version, if you click on the boxes with triangles in them you will be able to drill-down to the more detailed pages.


In this template, the list of final outcomes on the Good mental health and related outcome for clients drill-down page have been specified as a list from the Carer and User Expectations of Service (CUES) mental health mental health outcomes tool. On the left of the outcome list from the CUES is a list of the CUES statements translated into outcomes that are controllable (and therefore more appropriate for use as direct accountabilities) by mental health workers. 

For example, the CUES outcome of enough money to meet basic needs is translated into quality budget advice and benefit application assistance. However, anyone editing and using the DoView® mental health service strategy template could easily modify the outcomes to a set they liked more, either based on a different mental health outcomes tool, or using a list that the service has developed itself in consultation with its clients and stakeholders.


In addition to being represented within DoView® software, as a clickable webpage model and as a printed letter-sized model, a DoView® Best Practice Template™ can also be represented in a poster version as can be seen below. This is a powerful way to quickly show staff, funders and stakeholder the overall roadmap of the service's outcomes and how it is going to get to them.


If you have experience with mental health services you might have some views on whether this DoView® Best Practice Template™ captures the essential ingredients needed in such services. Feel free to comment below if you think that new boxes need to be added or any need to be changed. Also, if you're interested, download DoView® software and the template to edit it, play around with it and adapt it to your particular program.


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* Full disclosure: Dr Paul Duignan is involved in the development of DoView software.

Dr Paul Duignan


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